If you are not completely satisfied with your
purchase, you have the right to return or exchange the merchandise within 14 days of receipt. In all cases, the items returned must be in their
original condition, unused with packaging and labels intact. All goods will be
inspected on return.
When socks are returned or
exchanged, the shipping costs involved are the customer’s responsibility.
As soon as we receive and
inspect the items we will issue a full refund, excluding original delivery
charge. In case of exchange, we will ship the new socks the soonest possible.
Shipping costs will be charged. We do not take any responsibility in case a return
shipment is lost.
In case you choose to return or exchange your socks, contact us via e-mail at email@example.com provide us with your order number and let us know that you wish to return or exchange your socks. You also need to state the reason for the return or exchange. Upon receiving your request we will contact you in order to provide you with proper instructions regarding your return shipment. If you do not contact us prior to a return shipment we do not guarantee that you will receive a refund or that your socks will be exchanged.
Within your returned parcel please include your order number, whether you are requesting a refund or exchange and the reason for your request. This will enable us to process your request faster.
Refunds will be made to the credit card you used to pay for the original order. You will receive an email from the E-kaltses Customer Services, once the refund has been processed.
In the event of receiving faulty or damaged goods that are clearly our fault, you will be fully compensated regarding the return shipping costs as well as the original shipping costs. If custom duties apply, you will also be reimbursed or your socks will be exchanged. Return shipping costs and costs of new shipment will be our responsibility.